Refund policy
Consumers have a fourteen-day right of withdrawal.
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
Jupiduu GmbH
Am Freibad 1
46499 Hamminkeln
Germany
Email: info@jupiduu.com
Telephone: +49 (0) 2852 - 70 300 73
of your decision to withdraw from this contract by means of a clear statement, for example, a letter sent by post or an email. You may use the attached model withdrawal form for this purpose, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
In the event of a valid withdrawal, the services and goods received by both parties must be returned, and any benefits derived from them, such as interest, must be surrendered where applicable.
If you are unable to return or surrender the goods, services or benefits received, or are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the corresponding loss in value.
You are only required to compensate us for any deterioration of the goods or benefits derived from them where such deterioration or benefits result from handling the goods in a manner that goes beyond what is necessary to examine their characteristics and functionality.
“Examining the characteristics and functionality” means testing and trying out the respective goods in the same manner as would be possible and customary in a retail shop.
Obligations to reimburse payments must be fulfilled within fourteen days. For you, this period begins when you send your notice of withdrawal or return the goods; for us, it begins when we receive them.